Loading..

At Ecdysis Limited, we strive to provide high-quality skincare products and excellent customer service. If you are not satisfied with your purchase, we offer exchanges and returns under the following conditions:

1. ELIGIBILITY FOR RETURNS & EXCHANGES

We accept returns and exchanges under the following conditions:
• The request is made within 3 days of receiving the product.
• The product is unused, unopened, and in its original packaging.
• Proof of purchase (order number or receipt) is provided.
• Item is damaged, defective, or incorrect.

1a. Exclusions: Refunds or exchanges are not available for:
• Change of mind purchases.
• Items damaged after delivery due to misuse or wear and tear.
• Incorrect address details provided at checkout.
• Unclaimed parcels.

2. RETURN PROCESS & REFUND

• To request a return, contact us at skincare@ecdysis.com.ng with your order details and reason for return.

• Once approved, the product must be shipped back to us at the provided return address.

• Refunds (if applicable) will be issued in the form of store credit or a refund to the original payment method after inspection.

3. SHIPPING COSTS FOR RETURNS & EXCHANGES

• If the return is due to our error (damaged, defective, or incorrect item), we cover the return shipping cost.

• If the return is due to customer preference, the customer is responsible for return shipping.

4. CANCELLATION POLICY

• Orders can be canceled before dispatch by contacting us via skincare@ecdysis.com.ng

• No refunds will be issued for canceled orders. Instead, the amount will be credited as store credit, which can be used for future purchases.

• Once an order has been dispatched, it cannot be canceled.

4. PROCESSING TIME

• Exchanges: Processed within 5–7 business days after approval.

• Returns: Refunds/store credit issued within 7–10 business days after the returned item is received.

• Cancelation : Store credit within 12-72 hours after confirmation.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

5. CONTACT US

For assistance, please reach out to skincare@ecdysis.com.ng